Non-Emergency

Once you have moved into your new home, we continue to work with you for a smooth and satisfactory transition.  We understand that after you have lived in your home for a short time you may discover warranty items.  Kimberly Castle will be your primary contact for service once you have moved into your new home.  All non-emergency repairs will be handled during the Year End Review. Any questions that come up during the first year, please feel free to call or email Kimberly.

*Contact Kimberly at 770.844.8441 or email at warranty@tuggleresidential.com.

Kimberly will get in touch with you around the 11th month to let you know that your warranty period is ending soon. She will send you a Year End Warranty Service Request Form. Please fill this form out completely and return to her for scheduling. In some cases a final walk through may be necessary.

Warranty Submittal Form

Emergency

For emergency questions and repairs contact Kimberly at 770.844.8441.
All emergency items include

1.  Electrical outage:  affecting only your house in the neighborhood

2.  Electrical sparks: turn off breakers marked to item

3.  Furnace outage (heat only): if you have 2 furnaces both must be not working.

4.  Gas leak: shut off gas to house, do not turn on lights anywhere & leave house.

5.  Gas outage:  affecting only your house in the neighborhood.

6.  Water leak: shut off water to the source

*Air conditioner outage is not considered an emergency.  Normal air-conditioning problems will be corrected during regular business hours.

Manufacturers

Some of the items in your new home are covered under a manufacturer’s warranty.  The following items are covered by manufacturer’s warranty; the builder is in no way responsible for their performance or for any condition beyond the manufacturers warranty after the date of closing: